فاس نيوز ميديا جريدة الكترونية جهوية تعنى بشؤون و أخبار جهة فاس مكناس – متجددة على مدار الساعة
The Saudi Central Bank (SAMA) has officially prohibited financial institutions from using instant messaging applications, such as WhatsApp, when communicating with customers. The decision stems from concerns that these platforms do not meet security and privacy standards, making them unreliable for financial transactions.
According to the bank, this measure is part of a broader effort to enhance financial service quality and mitigate risks associated with unauthorized communication channels. Financial institutions are now required to adopt secure alternatives, such as in-app messaging services within official banking applications and websites, ensuring compliance with personal data protection regulations.
Strict Compliance Measures
The central bank has urged financial institutions to educate employees, particularly those in branches, customer service, and marketing, on strictly adhering to these guidelines. Regular compliance assessments will also be conducted to ensure full implementation.
Rising Financial Scams via Social Media
In a related development, the Banking Media and Awareness Committee of Saudi banks has warned of increasing fraud cases on social media platforms. Scammers often impersonate charitable organizations or public figures, offering fake financial assistance while tricking victims into paying upfront fees under false pretenses.
Authorities stress that official entities do not request donations or offer aid via messaging apps or social media. Customers are advised to exercise caution and refrain from engaging with suspicious messages.
National Awareness Campaigns
These warnings are part of an ongoing nationwide awareness campaign by Saudi banks to combat financial fraud and educate customers on security best practices.
Source: Fes News Media
