فاس نيوز ميديا جريدة الكترونية جهوية تعنى بشؤون و أخبار جهة فاس مكناس – متجددة على مدار الساعة
FES – The Fez-Meknes Regional Multi-Services Company issued a clarifying statement today, Wednesday, addressed to all residents of the Fez-Meknes region. This announcement comes within the framework of the company’s proximity policy and citizen communication, and in response to circulating inquiries regarding water and electricity services. According to the statement reviewed by our newspaper, the company clarified the following points:
🔹 Tariff Stability: The company confirmed that water and electricity tariffs have not experienced any increase. It emphasized that the currently applied rates are identical to those approved by the relevant regulatory authorities.
🔹 Ensuring Service Continuity & Billing Accuracy: The company stated that since assuming management of the water, electricity, and sanitation distribution service in mid-July 2025, it has made service continuity a top priority. To achieve this, the company relies on actual readings of consumption indicators recorded on meters, with thorough reviews by specialized control teams before issuing invoices. This process, according to the statement, ensures accurate and transparent billing. The company also mentioned it is currently studying the feasibility of expanding prepaid meter installations in certain remote rural areas.
🔹 Addressing Complaints: The company reported that it has implemented immediate measures to address all complaints received from citizens. These measures include detailed examination of consumption data, conducting on-site meter inspections when necessary, and promptly correcting associated invoices based on audit findings.
📌 Call to Citizens: The company concluded its statement by inviting citizens seeking additional information to visit its agencies across the region. It reaffirmed its full commitment to actively listening to citizen concerns and responding to them with clarity and responsibility.
This statement reflects the Fez-Meknes Regional Multi-Services Company’s dedication to strengthening public trust and ensuring the delivery of essential services with high quality and transparency.
