Starting February 7, the quality and compliance of internet connection services offered by Morocco’s three national operators—Maroc Telecom, Inwi, and Orange—will undergo thorough evaluation. This announcement was made over the weekend by the National Telecommunications Regulatory Agency (ANRT).
In a statement received by H24Info, the ANRT revealed plans to launch a “campaign to assess the technical quality of fixed internet services (ADSL, FTTH).” This initiative aims to verify whether the services provided by these operators meet international standards, which is essential for license allocation.
In 2023, the Global System for Mobile Communications Association (GSMA) released a report highlighting the necessity of such operations. The organization specifically noted that measuring service quality (QoS) protects consumers and ensures that providers deliver the service levels stipulated in their commitments to obtain their licenses.
To facilitate this operation, the ANRT invites subscribers to volunteer for the installation of quality measurement equipment in their homes. This equipment will allow for “continuous assessment over a predetermined period set by the ANRT of service quality indicators,” as explained by the regulator, who clarified that “these measurements will be conducted non-intrusively without impacting the volunteer’s fixed internet connection.”
Although not explicitly mentioned in the announcement, informed sources report that the assessment will focus on latency, speed, web browsing, and video streaming. Target participants will be selected after expressing their interest in this campaign to ANRT services.
According to the procedure outlined by the regulator to H24Info, the campaign is expected to last “2 to 3 months starting from February 7. Before that, selected volunteers who fill out a form available on our website will receive a visit from our technicians for the installation of the measurement device.”
The results of this operation will be available “after data processing, which should take one month. Any deficiencies identified will be reported to the relevant operators.” When asked if any sanctions would be imposed, “the ANRT reserves the right to take appropriate action,” as stated by the same source.
It is important to note that this operation falls within the regulatory agency’s missions. Participants will also have regular access to quality indicators regarding their own subscriptions.