فاس نيوز ميديا جريدة الكترونية جهوية تعنى بشؤون و أخبار جهة فاس مكناس – متجددة على مدار الساعة
Fez – A painful question echoes today within the walls of “Fès News” through a special correspondence received by the newspaper from citizen Fouad, who is battling alarming head pain and finds himself facing a deafening silence from the management of the University Hospital Center (CHU) of Fez, despite following official channels.
According to the letter received by “Fès News,” Fouad’s ordeal began after his condition was diagnosed by a doctor at the hospital, who urgently referred him to the neurology department due to the seriousness of his case. Fouad complied with the usual procedures and went to the appointments window, only to be met with the following response: “Appointments are only via email: consult@chu-fes.ma.”
Fouad followed the instructions and sent his message via the specified email on May 7, 2025, at 7:11 PM, attaching all the required documents. However, after days of agonizing waiting filled with pain and anticipation, Fouad has not even received a simple acknowledgment confirming receipt of his message. Nothing. A chilling silence envelops his communication with the institution.
Fouad did not succumb to despair and attempted to contact the hospital administration by phone via the announced number: 0535619053. But the phone kept ringing unanswered, as if he were trying to call something non-existent.
In his moving letter to “Fès News,” Fouad emphasizes that he is not seeking charity or privilege, but rather demanding his fundamental right to treatment, a right guaranteed by all charters, laws, and constitutions. However, the bitter reality suggests otherwise, as if the institution’s unspoken message is: “Unless your condition is urgent to the point of collapse or suicide, no one will listen to you.”
Fouad asks with bitterness: “Where is the hospital director? Where are the patient request tracking mechanisms? Where is the complaints department that is supposed to be a voice for the affected? Indeed, where is the simplest sense of humanity within an institution that is supposed to be a haven for patients, not a source of their suffering?“
Fouad’s appeal today, as stated in his letter, is not only directed at the management of the University Hospital Center of Fez, but it is a resounding cry to public opinion, the Ministry of Health, the media, and everyone who refuses to allow health institutions to become deaf and unfeeling concrete walls.
Fouad concludes his letter with a poignant phrase: “Silence in the face of pain makes one complicit.”
