فاس نيوز ميديا جريدة الكترونية جهوية تعنى بشؤون و أخبار جهة فاس مكناس – متجددة على مدار الساعة
The Bank of Morocco has expressed strong dissatisfaction with the increasing complaints it has been receiving regarding poor reception at Moroccan bank branches. This dissatisfaction comes in the wake of numerous complaints from bank customers detailing the inadequate treatment and lack of attention they experience during their visits to these branches.
The Bank of Morocco stated that it takes these complaints very seriously and emphasized that it will take the necessary steps to improve the quality of reception at all Moroccan banks.
In this regard, the bank revealed a set of measures it intends to implement, including:
- Establishing a joint committee between the Bank of Morocco and the Moroccan Banking Professionals Group to address this issue and study best practices for measuring and monitoring reception quality. The committee will also propose a joint banking charter to ensure the implementation of standardized good practices across the sector.
- Conducting regular inspections of bank branches to ensure compliance with the required reception standards.
- Imposing penalties on banks that fail to adhere to these standards.
- Launching awareness campaigns to educate bank customers about their rights and the process for filing complaints.
The Bank of Morocco confirmed that improving the quality of reception in bank branches is a top priority and assured that it will continue to work to ensure that all customers receive courteous and respectful treatment.
Source: Fes News Media
