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Press Release
Casablanca, December 18, 2024
Car Accidents: AtlantaSanad Reduces Expertise Time
and Compensation to Just 60 Minutes!
AtlantaSanad Insurance continues its strategy of innovating services for its policyholders by introducing its action plan to improve the customer experience for post-accident services related to material damages to vehicles. The company has launched a new service for rapid remote expertise. AtlantaSanad promises to not only complete the expertise in less than an hour but also to include compensation within this timeframe. Here are the details!
In its ongoing effort to enhance customer experience, AtlantaSanad Insurance is working on innovative services, as evidenced by the launch of its new “Remote Expertise” (EAD) service for cases of material damage to vehicles resulting from accidents. This aims to spare policyholders several constraints: waiting for an appointment with an expert, travel, presenting repair costs, in addition to all compensation procedures.
AtlantaSanad Insurance will offer its customers a rapid expertise service that doesn’t require travel or scheduling an appointment with an expert. The entire expertise process will now be carried out remotely with a promise to complete it in less than an hour.
With the same vision of developing customer experience and providing the best service to its policyholders in the shortest possible time, the company also commits to providing compensation within one hour, as soon as the expertise is conducted and the customer accepts the offer. This compensation is disbursed via cash transfer through several partner payment institutions.
This innovative approach to customer service is characteristic of AtlantaSanad Insurance, which has been engaged since 2018 in a continuous search for ways to improve and develop the customer experience. In this context, AtlantaSanad Insurance was the first in Morocco to launch cash payment for its policyholders at the “Auto Cash” rapid compensation center. It was also a pioneer in launching specialized affinity insurance and the first to use artificial intelligence by launching a Chatbot service and integrating it into instant messaging applications. These are just examples of many other services. Recently, AtlantaSanad launched dedicated insurance for drivers of large and small trucks, as well as multi-risk professional insurance that provides customers with innovative services in terms of communication with repair service providers.
AtlantaSanad Insurance intends to continue its innovative dynamics to serve its policyholders and aspires to make their lives easier by getting closer to their needs.
About AtlantaSanad Insurance:
AtlantaSanad was born on September 25, 2020, after the merger of two insurance companies belonging to the Holmarcom Group. AtlantaSanad Insurance is a reference company with cumulative experience spanning over 170 years, with more than 600 employees and a network of nearly 400 points of sale.
AtlantaSanad Insurance aims to position itself as a reference Moroccan insurance company, with its primary goal being to achieve excellence. This is done by offering innovative products and ensuring high-quality service for both its customers and its network of agents and brokers.
Source: Fes News
